What you are buying, and how you leave.

1. Who sells, and to whom

ArkiaSuite services are sold by GS Informatique, an EURL with share capital of €10,000, registered office at 26 bis rue de la Mairie, 73460 Frontenex, France, entered in the Chambéry trade register under number 925 179 079 (“we”, “ArkiaSuite”).

These conditions apply to every subscription taken out on arkiasuite.fr, whether you are a consumer or a business. Provisions presented as specific to consumers benefit only natural persons acting outside their professional activity.

Subscribing means accepting these conditions, in the version displayed on that day.

2. What we provide

ArkiaSuite is a workspace hosted in France, in Savoie, on our own servers. An account gives access to a file space, a mail service, shared documents, a calendar and a photo library, from a browser or from our apps. The file space and the mailbox size are set separately: you only enlarge what you need.

ArkiaMail Pro is a separate service: mail on your domain name, for your business. It is not bought online. You describe your need, we check your domain with you, then we set the mailboxes up and invoice you — the price is per mailbox per month.

3. Prices

Prices are shown in euros including all taxes: what you see is what you pay. They are the prices displayed at the time of the order. Businesses find the net-of-tax detail on their invoice.

The size of your @arkiamail.fr mailbox. It holds 2 GB at no charge ; beyond that, space is added in one click from your account area, immediately and without moving anything.

ArkiaMail Pro, on your own domain — price per mailbox per month, setup included. These plans are not bought online: tell us what you need.

We may change our prices. A change never applies to a period already paid for: it takes effect only at the next renewal, and we tell you by email at least one month beforehand. If the new price does not suit you, you simply do not renew.

4. Ordering and paying

You first create a free account, then choose from your account area the storage plan — or the mailbox size — that you need. Payment is handled by Stripe Payments Europe, an authorised provider. An ArkiaMail Pro plan, on the other hand, starts with a conversation with us.

Your space is enlarged as soon as Stripe confirms the payment — usually within seconds. Invoices are available at any time in your account area.

If a payment fails, we tell you and give you time to put it right. Without that, the subscription stops and the account returns to the free plan under the conditions of article 7.

5. Term and renewal

The subscription runs for the term you choose when you pay: one month or one year. The price is the same either way — twelve monthly payments make a year, with no surcharge and no discount. In every case the subscription renews automatically, for the same term, until you cancel it.

In accordance with article L215-1 of the French consumer code, we inform consumers on a yearly plan, at the earliest three months and at the latest one month before the renewal date, that they may choose not to renew. If that notice does not reach you, you may end the subscription free of charge at any time from the renewal date, and sums paid after that date are refunded to you.

6. The right of withdrawal, and how you waive it

As a consumer, you have fourteen days from the conclusion of the contract to withdraw without having to give a reason or pay a penalty (art. L221-18 of the French consumer code).

To withdraw, write to contact@arkiasuite.fr, or send the form below to GS Informatique, 26 bis rue de la Mairie, 73460 Frontenex, France. We refund you within fourteen days of your decision, by the same means of payment.

7. Cancelling

Cancellation takes effect at the end of the period already paid for: you keep your space until then. After that, the account returns to the free 5 GB plan.

No file is deleted on the day you cancel. If your data exceeds 5 GB, your space becomes read-only: you can download everything, but add nothing more, until you come back under the limit or take out a plan again. We warn you by email before the date, and we give you thirty days to retrieve your files. Only after that period may the excess be deleted.

You can also simply delete your account from your account area. That action is final.

8. What we guarantee — and what we do not

We undertake to use every reasonable means to keep the service available and your data safe: verified daily backups, a copy in a second building, backup power supplies.

Interruptions for maintenance are announced in advance when they are planned. We are not answerable for interruptions caused by your connection, your equipment, or an event of force majeure.

The statutory guarantees of conformity for digital services (art. L224-25-12 and following of the French consumer code) apply in full, regardless of the above.

9. Your obligations

You are responsible for what you upload and for the use of your account. The following are prohibited in particular: sending unsolicited bulk email, hosting unlawful content, and any attempt to harm the running of the service or the other customers.

We may suspend an account in the event of a serious breach, after warning you — unless urgency prevents it, in which case we tell you immediately afterwards.

Your password exists nowhere with us in clear text: we cannot remind you of it, only help you choose a new one. Keep it.

10. Your data, and your files

Your files belong to you. We do not analyse them, we do not sell them, and we train no model on them. The detail is in our privacy policy, which forms part of the contract.

You can download them at any time, in their original format, without asking us for anything. Leaving us requires no permission from anyone.

If you store with us data concerning people other than yourself, read article 11: a data processing agreement applies on top, and it is already written.

11. If you are a business, an association or a public body

Then the files you upload probably contain data about other people: your customers, the residents of your town, your members, your staff. The GDPR makes you the controller of that data, and it makes us the processor. Its article 28 requires a written contract between the two.

That contract exists, it is public, and here it is: data processing agreement. It forms an integral part of these conditions: by accepting them — when you create your account, then on every order — you accept it with them. There is nothing for you to do, and we keep the date of that acceptance.

If your organisation nevertheless requires a signed document for its files, the last page of that contract is made to be printed and signed; we return it to you countersigned. And if you prefer your own contract template, send it to us: we sign it if it does not make us promise what we cannot keep.

If you are a private individual, none of this concerns you: the GDPR does not apply to your personal affairs. It is our privacy policy that protects you.

12. If these conditions change

We may amend them. Any change affecting your rights or the price is announced to you by email at least one month before it comes into force. If you refuse it, you may cancel free of charge before that date.

13. In the event of disagreement

Write to us first: contact@arkiasuite.fr or +33 9 51 56 59 54. Most disagreements are settled in one conversation.

If that is not enough, send us a written complaint: we answer within one month. Any consumer may also use a consumer mediator free of charge (art. L612-1 of the French consumer code).

These conditions are governed by French law. Failing an amicable agreement, the dispute falls to the competent courts; a consumer may always bring the matter before the court of their place of residence.