Frequently asked questions
The simplest questions (“where are my e-mails?”, “what is the Cloud?”), and what to do when something doesn’t work.
18 questions
- What is the Cloud?An online filing cabinet, kept by us, that you can reach from anywhere.
- What do the words in ArkiaSuite mean?Cloud, attachment, Cc, Bcc, share, sync, right-click…
- Where are my e-mails?In Mail, in the Inbox folder.
- I deleted a file: how do I get it back?Cloud, Trash, Restore.
- I deleted an e-mail by mistake: how do I find it again?Mail’s Trash, then Move to a folder.
- Why can’t I find my colleague?The exact address, or the exact full name.
- Why don’t my phone and my computer show the same thing?Refresh, Internet, same account, added mailboxes.
- Why hasn’t the message I’m expecting arrived?Refresh, Junk, the right mailbox, the right address.
- Why didn’t the person I wrote to get my message?Sent, the address, their junk folder.
- My storage space is full: what should I do?Empty the trash, sort out big files, or get more space.
- I have a new computer: how do I get my things back?Install, sign in: everything comes back.
- Where did the file I downloaded go?In the Downloads folder.
- I closed the window: is ArkiaSuite closed?It stays near the clock; Quit to really close it.
- I forgot my password: what should I do?« Mot de passe oublié ? » (Forgot password?) on the sign-in screen.
- Maintenance has been announced: what happens?A banner announces it; nothing is lost.
- How does ArkiaSuite update?On its own, announced by a banner.
- Something isn’t working: what should I do?The simple checks, then a phone call.
- How do I report a problem?The button at the bottom left, a description, Send my request.