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Is ArkiaSuite installed on this computer? It is still open: click its red “A” icon in the taskbar at the bottom of the screen, or simply close this tab.

On a phone? The app is still open: go back to it from your list of open apps, or tap its “A” icon.

Using ArkiaSuite in your browser? Back to ArkiaSuite

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Something isn’t working: what should I do?

Most problems can be fixed in a few steps. And if not, we’re just a phone call away.

“Signaler un problème”, at the bottom of the left column
Signaler un problème (Report a problem), at the bottom of the left column — screenshot of the demo, with made-up people.

Step by step

  1. Check your Internet connection: does a website open?

  2. See if there is a maintenance banner at the top of ArkiaSuite.

  3. Close ArkiaSuite and open it again. On a computer, really quit it: right-click the “A” icon near the clock, then Quitter (Quit).

  4. Still stuck? In ArkiaSuite, click Signaler un problème (Report a problem) at the bottom of the left column and describe what is happening: see how. An error screen also offers Signaler ce problème (Report this problem).

  5. In a hurry, or ArkiaSuite won’t open at all? Call us at 09 51 56 59 54, or write to contact@arkiasuite.fr.

Good to know

  • All the mailboxes in the same office refuse to open at once? A wrong password typed several times can get the office’s Internet address blocked for security. Call us: we’ll unblock it.

See also