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Is ArkiaSuite installed on this computer? It is still open: click its red “A” icon in the taskbar at the bottom of the screen, or simply close this tab.

On a phone? The app is still open: go back to it from your list of open apps, or tap its “A” icon.

Using ArkiaSuite in your browser? Back to ArkiaSuite

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Why don’t my phone and my computer show the same thing?

Everything lives on our servers, and each device reads it again from there. A small lag almost always sorts itself out in a few seconds.

“Actualiser”, the circular arrow above the list
Actualiser (Refresh), the circular arrow above the list — screenshot of the demo, with made-up people.

Step by step

  1. Wait a moment, then refresh: in Mail and the Cloud, it’s the circular arrow (Actualiser (Refresh)), above the list.

  2. Check that both devices are connected to the Internet.

  3. Check that it’s the same account on both: your name, at the bottom of the left-hand column (on a phone: Réglages (Settings) → Compte (Account)).

  4. A mailbox added on the computer isn’t on the phone: add it there too, or connect the phone with a QR code, which brings over your mailboxes.

Good to know

  • Folders kept offline update again when the Internet connection comes back.

See also