How can we help you?
Every ArkiaSuite gesture explained step by step, with a short video when it helps. The app is in French: each button keeps its French name, as on your screen, followed by its meaning in English.
Often searched: copy · attachment · signature · share · PDF · contact
The sections
Getting started
Install ArkiaSuite, sign in, find your way around.
All 5 questions →Read, write, reply to and organize your messages.
- How do I read my messages?
- How do I write and send a message?
- How do I reply to or forward a message?
- How do I copy someone in (Cc or Bcc)?
Forwarding your old e-mails
Orange, Gmail, Outlook…: forward your e-mails to ArkiaMail.
- I’m changing my e-mail address: where do I start?
- How do I forward my Orange (or Wanadoo) e-mails to ArkiaMail?
- How do I forward my Gmail e-mails to ArkiaMail?
- How do I forward my Outlook.com, Hotmail or Live mail to ArkiaMail?
Cloud
Your files online: upload, share, download.
- How do I open a file or folder in the Cloud?
- How do I put files in the Cloud?
- How do I create a Word document, an Excel spreadsheet or a presentation?
- How do I share a file with someone?
Mon coffre (password vault)
Your passwords, encrypted, on all your devices.
- What is Mon coffre (the password vault) for?
- How do I open Mon coffre for the first time?
- What is the recovery sheet for, and where should I keep it?
- How do I get my vault on another computer?
ArkiaDocs
Edit your Word, Excel and PowerPoint documents.
All 2 questions →Photos
All your photos, by date and by person.
All 10 questions →Calendar
Add an appointment, see your week.
- How do I add an appointment?
- How do I create a new calendar?
- How do I share a calendar with someone?
- How do I see a coworker’s calendar?
Tasks
The list of what is left to do.
All 5 questions →Contacts
Your address book.
All 8 questions →Search and shortcuts
Find anything with just a few letters.
All 3 questions →Settings
Theme, startup, notifications, account.
All 8 questions →Phone and browser
ArkiaSuite on an Android phone, or in a web browser.
- Where are the tools on my phone?
- How do I connect my phone without retyping my password?
- How do I use ArkiaSuite in a web browser?
Frequently asked questions
The simplest questions, and what to do when something doesn’t work.
- What is the Cloud?
- What do the words in ArkiaSuite mean?
- Where are my e-mails?
- I deleted a file: how do I get it back?
The most frequently asked questions
- How do I copy someone in (Cc or Bcc)?videoThe « Cc » line for everyone to see, the « Cci » line in secret.
- How do I attach a file to a message?videoFrom the computer, or straight from the Cloud.
- How do I create my signature?Mailbox signatures, your text, Save, and a logo if you like.
- How do I share a file with someone?videoRight-click, Share…, Create the link, Copy the link.
- How do I put files in the Cloud?videoThe New button, then Upload files — or drag them in.
- How do I create a contact?videoNew contact, the first name, the last name, the address, Add.
- I forgot my password: what should I do?« Mot de passe oublié ? » (Forgot password?) on the sign-in screen.
- How do I report a problem?The button at the bottom left, a description, Send my request.
- I’m changing my e-mail address: where do I start?Forward, tell your contacts, keep the old mailbox for a few months.
Can’t find the answer?
Type one or two words in the search box at the top. Otherwise, in the app, click Signaler un problème (Report a problem), at the bottom of the left-hand column, and tell us what you are trying to do: we reply by e-mail.
Urgent? +33 9 51 56 59 54